Return & Refund Policy

Last updated: April 29, 2026

Overview
At Worfa, we aim to make your shopping experience simple, transparent, and reliable. This Refund & Return Policy explains the conditions under which returns and refunds are accepted.
Return Window: You may request a return within 30 days of receiving your order
Restocking Fees: No restocking fees are applied
Refund Processing: Approved refunds are issued within 7 business days
By initiating a return or exchange request with Worfa, you confirm that you have read and agreed to the terms outlined in this policy. These guidelines are designed to ensure a clear and consistent process for all customers.
This policy applies to orders delivered within the United States, Canada, the United Kingdom, Australia, and New Zealand.

Thank you for choosing Worfa. We are committed to providing a smooth, secure, and trustworthy shopping experience for every customer. Please review this policy carefully to understand the return conditions, how refunds are processed, and your rights when making a purchase through our store.

At Worfa, orders may be canceled before they are processed and shipped. If your payment has been successfully completed but your order has not yet been dispatched, please contact our support team promptly.
Once your cancellation request is reviewed and approved, a full refund will be issued to your original payment method.
Please note that once an order has been shipped, it can no longer be canceled. In such cases, you may request a return in accordance with our Refund & Return Policy.

Damaged or Defective Items
At Worfa, every order is carefully prepared and securely packaged to help ensure safe delivery. However, in rare cases, items may be damaged during transit.
If your item arrives damaged or defective, please contact our support team within 24 hours of delivery. To help us assess the issue quickly, we kindly ask you to provide clear photos of:
-the damaged item
-the outer packaging
Once your request is received, our team will review the details and determine the most appropriate solution. Depending on the situation and product availability, this may include a replacement or a full refund.
If the issue is confirmed to have occurred during shipping or before delivery, Worfa will cover any applicable costs related to the return or replacement.

Returns (30-Day Money-Back Guarantee)
At Worfa, we offer a 30-day money-back guarantee to ensure a straightforward and dependable shopping experience.
If you would like to return an item, please contact our customer support team within 30 days of receiving your order. Your request should include the item you wish to return along with the reason for the return. Please note that returns sent without prior approval may not be accepted.
Refund requests may be approved for valid reasons, including but not limited to:
-receiving a defective or non-functioning item
-receiving an incorrect product
-the item does not meet reasonable quality expectations
-damage occurring during delivery
To qualify for a refund, the item must be returned in its original condition. Where possible, it should be unused and include all original packaging, components, and accessories.
Once the returned item is received and inspected, and the return is approved, the refund will be processed within 7 business days.
Refunds are issued to the original payment method used at checkout. Please note that depending on your bank or payment provider, it may take an additional 5–14 business days for the funds to appear in your account.
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective, incorrect, or damaged upon arrival.
For all return requests, please contact us at support@worfa.com before sending any items back.

Return & Exchange Process
To initiate a return or exchange, please contact our support team at support@worfa.com and provide the following information:
-your order number
-the reason for your request
-clear photos of the item (if applicable)
Once your request is received, our support team will review the details and provide you with the appropriate instructions for returning or exchanging the item.
Please do not send any items back without contacting us first, as returns without prior authorization may not be processed.
To ensure a smooth and timely process, we kindly ask that you carefully follow the instructions provided by our team.
After the returned item is received and inspected, any approved refund or replacement will be processed within 7 business days.
You will receive a confirmation email once your request has been completed.

Return Address
Returned items should be sent to the address below:
1215 S Angeline St, Seattle, WA 98108, United States
Before sending any return, please contact our support team at support@worfa.com to receive the correct return instructions and authorization. Returns sent without prior approval may not be accepted or processed.

Exceptions & Non-Returnable Items
Certain items may not be eligible for return or refund. These typically include customized or personalized products, as well as clearance or discounted items.
However, if any of these items are received damaged, defective, or incorrect, you may still request a resolution.
In such cases, please contact our support team within 24 hours of delivery and provide clear photographic evidence of the issue. Our team will carefully review your request and determine the most appropriate solution.

Missing Items Procedure
If any item or part of your order is missing, please contact our support team within 7 days of delivery at support@worfa.com.
To help us resolve the issue as quickly as possible, please include your order number, clear photos of the package received, and details of the missing item.
Once your request has been reviewed, our team will determine the most appropriate resolution. Depending on the situation, this may include sending a replacement, dispatching the missing item, or issuing a full refund.

Non-Delivered Orders
If your order does not arrive within the estimated delivery timeframe, please contact our support team so we can begin an investigation with the shipping carrier.
To help us review your request promptly, please include your order number and tracking number in your message.
If the shipment cannot be located after the carrier’s investigation is completed, Worfa will offer an appropriate resolution, which may include a replacement or a full refund, depending on your preference and product availability.

Return Shipping Costs
If a return is required due to an error on our part—such as receiving an incorrect item, a defective product, or an item damaged during transit—Worfa will cover the return shipping costs and provide a full refund where applicable.
If the return is requested for personal reasons, including but not limited to:
-the item is no longer needed
-an incorrect product was ordered
-the wrong size or variation was selected
the customer will be responsible for the return shipping costs.
Please note that Worfa does not charge any restocking fees on returned items.

Contact Us
If you have any questions regarding our Refund & Return Policy, please feel free to contact our support team at support@worfa.com.
Our team is here to assist you and aims to respond to all inquiries as quickly as possible.

Company Information
Website Name: worfa.com
Company Name: Worfa
Address: 1215 S Angeline St, Seattle, WA 98108, United States
E-mail : support@worfa.com
Contact Form: Contact Us
Phone: +1 3602761733
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM PT (Pacific Time, United States)
Our support team aims to respond to all inquiries within 24 business hours.